We’re here to help. Whether you have a question about sizing, need advice on choosing a charm, or want to discuss a custom order — get in touch and we’ll get back to you.
Email us
We aim to respond to all enquiries within 2 business days, usually sooner.
What we can help with
- Choosing the right charm size (9mm vs 13mm)
- Checking compatibility with an existing bracelet
- Custom and laser-engraved charm enquiries
- Order status and tracking
- Returns and exchanges
- Bulk or gift orders
Before you contact us
You might find a quick answer in our FAQ page or our Charm Size Guide. Both cover the questions we hear most often.
Order enquiries
If you’re contacting us about an existing order, please include your order number in your message. It helps us find your details quickly and get back to you faster.